Delivery Information

 

Thank you for your interest in our products. This page outlines key information regarding the shipping, delivery, and customs process for international orders.

1. Shipping Destinations

We currently ship to the following countries/regions: [List of Countries, e.g., United States, Canada, European Union, Australia, Japan, etc.].

Please note: Shipping to remote locations, islands, or PO/APO boxes may be subject to restrictions or additional charges.

2. Shipping Methods & Carriers

We partner with reputable global carriers to ensure your order arrives safely and efficiently. The primary carriers we use are:

  • [e.g., DHL Express, FedEx, UPS, TNT]

  • For certain regions or larger shipments, we may use [e.g., Sea Freight or Air Cargo] services.

3. Estimated Shipping Times

Shipping times are provided as estimates and commence from the date your order is dispatched. They do not include order processing time (typically 1-3 business days).

Region / Country Shipping Method Estimated Transit Time (Business Days)
North America Express 5 - 15
European Union Express 7 - 15
Australia & NZ Express 7 - 15
Asia Express 3 - 6
[Other Region] [e.g., Economy] 10 - 15

Please be aware that these times are estimates only. Delays can occur due to customs inspections, weather, peak seasons, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated based on:

  • Product Weight & Dimensions

  • Destination Country

  • Selected Shipping Speed

The exact shipping cost will be displayed and charged during the checkout process before you finalize your order.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's progress online.

6. Customs, Duties, and Import Taxes

Important: For all international shipments, the recipient is the importer of record.

  • Your order may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer.

  • We have no control over these charges and cannot predict what they may be.

  • Customs policies vary widely from country to country. Please contact your local customs office for more information.

  • To facilitate customs clearance, we are required to accurately declare the full value of the contents on the commercial invoice and cannot mark the shipment as a "gift" or understate its value.

7. Delivery Issues & Lost Packages

While we ensure your package is properly dispatched, the carrier is responsible for its final delivery.

  • Incorrect Address: Please ensure your shipping address is complete and accurate. We are not responsible for packages lost or delayed due to an incorrect address provided by the customer.

  • Failed Delivery Attempts: The carrier will typically attempt delivery 1-3 times. If delivery fails, the package may be held at a local depot or returned to us. Returned shipments may be subject to additional shipping and handling fees.

  • Lost in Transit: If your tracking information shows no movement for an unreasonable amount of time, please contact us immediately. We will initiate an investigation with the carrier.

8. Returns & Damaged Items

Please inspect your package upon arrival.

  • If your items arrive damaged, please take photos of the product and the packaging and contact us within [e.g., 48 hours] of delivery.

  • For information on returns and refunds for international orders, please refer to our [Returns & Refunds Policy].

9. Contact Us

If you have any questions about our delivery information, please contact our customer service team at: service@modamiras.com.